What is the protocol for scheduling a callback?
Typically, you will receive a callback invitation via telephone. The bad news more often comes via email – but not always! Remember to open, read and respond to any employer communications in the mode in which the callback was extended (i.e. return a phone call with a phone call or an email with an email). Be sure to have a professional voicemail greeting and make sure your voicemail inbox is not full. Also periodically check your Spam folder.
When you receive an invitation – or any communication from an employer, for that matter – return the call or email promptly, within 24 hours or less. They will be expecting to hear from you. Some practical suggestions:
- Have your calendar and a pen & paper handy when you call.
- Speak slowly and clearly when stating your name and law school and the purpose of your call.
Think of questions you have before you call. You may want to write them out ahead of time so you don’t put yourself in the awkward position of having to call back. Some examples:
- How long should you expect to be with them?
- How many people will you be seeing?
- May you call back to learn the names of the interviewers you’ll be seeing or will you get that information on the day of your interview? Keep in mind that interviewers may change at the last minute.