#21 Confused About Who to Contact In ITS?
With all the different types of services provided by ITS, we know it can be hard to remember where to send your requests. Don’t let this stop you from contacting us! When in doubt, just send an email to firstname.lastname@example.org and our support staff will make sure it is routed properly.
To get the fastest response, remember to send to one of our department email addresses. This is preferable to mailing individuals directly since other members of our staff can help if someone is unavailable.
If your issue is urgent, please call us! We are available at the numbers below:
- Staff: 215-898-9140
- Faculty: 215-898-2589
- Students: 215-898-2679
To target your email to a specific team, use the addresses below. email@example.com will automatically route your email to the Faculty, Staff, or Student support teams based on your affiliation.
- All Requests: firstname.lastname@example.org
- Classroom & Event Technology: email@example.com
- Special Web Projects: firstname.lastname@example.org
Urgent System Outages: email@example.com
This address should only be used for urgent IT problems that affect a large number of users or an entire department after-hours.