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Virgin Pulse is Updating their Platform for Be in the Know!

December 15, 2022

Be in the Know Penn Healthy You
Be in the Know Penn Healthy You

Penn’s wellness partner, Virgin Pulse, is introducing updates to their wellness platform to improve how you move along your journey to better health. The home page redesign will launch on January 1, 2023.

These upcoming Virgin Pulse web platform enhancements do not affect your current Be in the Know rewards or Pulse Cash balance.

The new customization features and navigation are designed to make participation more engaging and in-tune with your health and well-being plans.

The new customizable home page will allow you to view the most meaningful activities and information based on your priorities. This comprehensive digital front door provides you with easy access to content and experiences for daily well-being. The improved navigation makes it easier to discover recommended steps for your health and available features, such as the new Media Library.

The Media Library will offer you a more immersive experience with a large catalog of videos and audio to meet your personal health and well-being goals. The media library features content curated by a diverse team of trainers and coaches, providing options for everyone, regardless of body type, or fitness level. Video captions are available in 16 languages.

Virgin Pulse will present a preview online tour of the new homepage when you first log in after January 1.

The Virgin Pulse wellness platform continues to offer a wide variety of health and wellness resources, including challenges, Journeys, healthy habit trackers, daily cards, RethinkCare emotional well-being video courses, and more. You can also learn about biometric screening options and all qualifying “Ways to Earn” activities for Be in the Know to best support your path to wellness and while you earn rewards.

If you have questions about the Virgin Pulse platform or your participation in the Be in the Know campaign, please contact their Member Services team by phone at 1-855-920-2290 (Monday – Friday, 8am – 9pm ET) or live chat on the platform (2am – 9pm ET, look for the green chat button). Check HR’s Winter Break Service Hours for holiday schedules. You can also visit

For complete 2022-2023 Be in the Know wellness campaign details, visit