Orientation for Information Technology Services

Essential technology info for newly arrived students

How to Connect your Laptop to Wireless Internet

  1. Connect to the network called AirPennNet-Help
  2. Open a web browser and load any page. This will start the configuration process. Just follow the instructions as your laptop is configured.
  3. When the configuration is complete, check which network you are on. If it is still AirPennNet-Help, connect to the one called AirPennNet: this is the real Internet, so use this once your laptop is configured. You may also want to “forget” the AirpennNet-Help network, especially on an iPad, so that it doesn’t prefer that one over AirPennNet.
  4. Doesn’t work? Please see the next section for contacting the Computer Resource Center.

Looking to buy a new laptop? Review our Laptop Recommendations page first.


How to Get Laptop Support

The Computer Resource Center (CRC) is the walk-in help desk for laptops and mobile devices, including WiFi and software (in this list of supported products). Details can be found on our page about the CRC.

Contact: 215-573-4778image or help@isc.upenn.edu

Location: Suite 202 of Sansom West, 3650 Chestnut Street. The entrance is on Steve Murray’s Way (mid-block between 36th and 37th on Chestnut).

Walk-in hours: Monday – Friday, 2:00pm – 4:30pm
Or by appointment: 9:00am – 1:30pm

Printing, Copying, and Scanning

There are 8 multi-function locations and you already have “free” credit. Get more info.

  • Tanenbaum T222 (Lab) – 4 Printers
  • Reading Room (Periodicals)
  • Tanenbaum 1st Floor (Clock)
  • Tanenbaum 3rd Floor
  • Tanenbaum 5th Floor
  • Gittis 1st Floor (Goat)
  • Golkin Davis Student Union
  • Silverman Ground Floor

Other Questions?

Before September 3rd you can reach ITS at itshelp@law.upenn.edu or 215-898-2679image.

Beginning September 3rd we will also have walk-in support service in Tanenbaum 232. It will be open Monday – Friday, noon – 4:00pm.

Find extensive information in the online Help Center.




Watch a Video of the ITS Orientation for the Class of 2016 (held on Monday, August 26, 2013).



Systems Availability

  • Our online services may not be available during these maintenance periods.

    Fridays: 5pm-midnight
    2nd & 4th Tuesdays: 5pm-7pm

    Tuesdays: 5am-7am
    Thursdays: 5pm-7pm


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