Orientation for Information Technology Services
Essential technology info for newly arrived students
How to Get Help
The ITS Help Center is here to help you with questions and problems related to Law School IT services including:
- LawKey & PennKey accounts
- Your firstname.lastname@example.org (or email@example.com for students entering JD ’25 and later) email/Office 365 account.
- Law School printing issues
- Law School Websites and applications (Canvas, Law Directory, etc.)
Get Laptop Support
The Tech Center is Penn’s help desk for laptops and mobile devices, including WiFi, viruses/spyware, and software (in this list of supported products). Details can be found on the Tech Center website.
Contact: 215-898-9720 or firstname.lastname@example.org
Looking to buy a new laptop? Review our Laptop Recommendations page first.
Students can reach out to Student Intervention Services at email@example.com for loaner inquiries.
The loaner program is intended to cover their short-term laptop needs while they identify permanent/sustainable solution (e.g., to cover the duration of their repair, etc.). SIS typically asks students to return the loaners within 2 weeks - with some flexibility.
PennKey & LawKey Accounts
Looking to Create your PennKey & LawKey? Visit the Admitted J.D. Students Site or the Admitted Grad Students Site. Incoming ML students will receive instructions on creating their LawKey/email once they have officially enrolled in the program. View more information about PennKey/LawKey accounts including help with Multi-factor authentication (MFA) and password resets.
Office 365 Email, OneDrive , and Teams
All incoming students will receive an Office 365 account that includes email, OneDrive for storing documents, and Teams for collaborating. For detailed information on student email, please visit our help guide. More information on OneDrive and Teams can be found at https://www.law.upenn.edu/its/docs/email-calendar-office.
Licensed Zoom accounts are available for all Penn students. Host unlimited meetings for up to 300 participants. Meetings can last up to 24 hours. Details at https://www.law.upenn.edu/its/docs/zoom/
Course materials and tools are available in the Canvas Learning Management System (LMS). We have detailed instructions on our Canvas page including how to login, set notification preferences, and use the various tools.
If you received a merge notification email from Canvas, please read our info on merging accounts as you may not need to take any action with this email.
How to Connect your Laptop to Wireless Internet
- Connect to the network called Connect to AirPennNet
- Open a web browser (Internet Explorer, Safari, etc.) and load any http:// page (not https://).
- You will be redirected to the JoinNow configuration page. Follow the instructions to finish configuring your laptop.
Microsoft Office and Sophos Home Antivirus Protection
Students currently enrolled at Penn Carey Law can download and install Microsoft Office 365 ProPlus free of charge. Students will be allowed to install Office on up to five systems or devices. Microsoft Office 365 ProPlus includes Word, Excel, PowerPoint, Outlook, and OneNote for both Mac and PC.
Please follow all instructions here: Downloading Office 365 ProPlus
Sophos Home antivirus protection is also available free of charge to all current Penn students for their personal computers. More information and a link to download is available on Penn’s Sophos page. (Important: If you previously had Symantec Endpoint Protection installed, be sure it is fully uninstalled before downloading and installing Sophos.)
Remote Learning Resources
Please review our remote learning guidance for students and answers to common questions. Includes equipment recommendations for online learning, how to attend classes online, and how to access class recordings.
Data Security, Privacy and Backing Up
Here are some important links to keep your computer and data secure:
Penn’s Policy on Acceptable Use of Electronic Resources
Penn’s Info Security Office: Important information about protecting your data/privacy online.
Security Overview: Links to policies and resources on security/privacy at Penn.
Penn+Box: Backing up your important documents and files is vital. One option is to use Penn+Box. All students receive 50GB of space.
Sophos Home Antivirus Protection: Be sure you have antivirus software installed on your computer. Sophos is available for free of charge for Penn students.
Printing, Copying, and Scanning
There are multi-function printers located throughout the Law school. Get more info.
Student Groups and Journals
You can reach ITS at firstname.lastname@example.org or 215-898-2679.
Find extensive information in the online Help Center.