ITS Online

Orientation for Information Technology Services

Essential technology info for newly arrived students

How to Get Help

  

The ITS Help Center is here to help you with questions and problems related to Law School IT services including:

  • LawKey & PennKey accounts
  • Your @pennlaw.upenn.edu email/Office 365 account.
  • Law School printing issues
  • Law School Websites and applications (Canvas, Law Directory, etc.)

 

Get Laptop Support

The Tech Center (formerly the CRC) is the help desk for laptops and mobile devices, including WiFi, viruses/spyware, and software (in this list of supported products). Details can be found on the Tech Center website.

Contact: 215-898-9720 or help@isc.upenn.edu

Hours are Monday - Friday from 9am-5pm.

 

PennKey & LawKey Accounts

Looking to Create your PennKey & LawKey? Visit the Admitted J.D. Students Site or the Admitted Grad Students Site. Incoming ML students will receive instructions on creating their LawKey/email once they have officially enrolled in the program.

 

Office 365 Email, OneDrive and Teams

All incoming students will receive Office 365 accounts that include email, OneDrive for storing documents, and Teams for collaborating. For detailed info on student email, please visit our help guide. More information on OneDrive and Teams can be found at https://www.law.upenn.edu/its/docs/email-calendar-office.

 

Zoom

Licensed Zoom accounts are available for all Penn students. Host unlimited meetings for up to 300 participants. Meetings can last up to 24 hours. Details at https://www.law.upenn.edu/its/docs/zoom/

 

Remote Learning Resources

Please review our remote learning guidance for students and answers to common questions. Includes equipment recommendations for online learning, how to attend classes online, and how to access class recordings.

 

Canvas LMS

Course materials are housed on the Canvas Learning Management System (LMS). We have detailed instructions on our Canvas page including how to login, set notification preferences and use the various tools.

If you received a merge notification email from Canvas, please read our info on merging accounts as you may not need to take any action with this email.

 

Microsoft Office, Symantec Endpoint Protection, and Other Software

Students currently enrolled at Penn Law can download and install Microsoft Office 365 ProPlus free of charge.  Students will be allowed to install Office on up to five systems or devices.  Microsoft Office 365 ProPlus includes Word, Excel, PowerPoint, Outlook, and OneNote for both Mac and PC.

Please follow all instructions here: Downloading Office 365 ProPlus

Symantec Endpoint Protection is also available free of charge to all current Penn students for their personal computers. Symantec checks hard drives, removable media, and email attachments for known computer viruses and removes any that it finds. It also monitor yours computer and notify you of any infection attempts. More information and a link to download is available on Penn’s Symantec page.

 

Data Security, Privacy and Backing Up

Here are some important links to keep your computer and data secure:

Penn’s Policy on Acceptable Use of Electronic Resources

Penn’s Info Security Office: Important information about protecting your data/privacy online.

Security Overview: Links to policies and resources on security/privacy at Penn.

Penn+Box: Backing up your important documents and files is vital. One option is to use Penn+Box. All students receive 50GB of space.

Symantec Endpoint Protection: Be sure you have antivirus software installed on your computer. Symantec is available for free of charge for Penn students.

 

How to Connect your Laptop to Wireless Internet

  1. Connect to the network called Connect to AirPennNet
  2. Open a web browser (Internet Explorer, Safari, etc.) and load any http:// page (not https://).
  3. You will be redirected to the JoinNow configuration page. Follow the instructions to finish configuring your laptop.

Please see this guide for detailed instructions with screenshots.

Looking to buy a new laptop? Review our Laptop Recommendations page first.

 

 

Printing, Copying, and Scanning

There are multi-function printers located throughout the Law school. Get more info.

  • Tanenbaum T222 (Lab) – 4 Printers
  • Tanenbaum 1st Floor (Clock)
  • Tanenbaum 3rd Floor (color printer)
  • Tanenbaum 5th Floor
  • Gittis 1st Floor (Goat)
  • Davis Student Union

 

Other Questions?

You can reach ITS at itshelp@law.upenn.edu or 215-898-2679. 

Find extensive information in the online Help Center.

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