Orientation for Information Technology Services
Essential technology info for newly arrived students
How to Get Help
The ITS Help Center is here to help you with questions and problems related to Law School IT services including:
- LawKey & PennKey accounts
- Your @pennlaw.upenn.edu email/Office 365 account.
- Law School printing issues
- Law School Websites and applications (Canvas, Law Directory, etc.)
Get Laptop Support
The Tech Center (formerly the CRC) is the help desk for laptops and mobile devices, including WiFi, viruses/spyware, and software (in this list of supported products). Details can be found on the Tech Center website.
Contact: 215-898-9720 or email@example.com
Hours are Monday - Friday from 9am-5pm.
PennKey & LawKey Accounts
Looking to Create your PennKey & LawKey? Visit the Admitted J.D. Students Site or the Admitted Grad Students Site. Incoming ML students will receive instructions on creating their LawKey/email once they have officially enrolled in the program.
Office 365 Email, OneDrive and Teams
All incoming students will receive Office 365 accounts that include email, OneDrive for storing documents, and Teams for collaborating. For detailed info on student email, please visit our help guide. More information on OneDrive and Teams can be found at https://www.law.upenn.edu/its/docs/email-calendar-office.
Licensed Zoom accounts are available for all Penn students. Host unlimited meetings for up to 300 participants. Meetings can last up to 24 hours. Details at https://www.law.upenn.edu/its/docs/zoom/
Remote Learning Resources
Please review our remote learning guidance for students and answers to common questions. Includes equipment recommendations for online learning, how to attend classes online, and how to access class recordings.
Course materials are housed on the Canvas Learning Management System (LMS). We have detailed instructions on our Canvas page including how to login, set notification preferences and use the various tools.
If you received a merge notification email from Canvas, please read our info on merging accounts as you may not need to take any action with this email.
Microsoft Office, Symantec Endpoint Protection, and Other Software
Students currently enrolled at Penn Law can download and install Microsoft Office 365 ProPlus free of charge. Students will be allowed to install Office on up to five systems or devices. Microsoft Office 365 ProPlus includes Word, Excel, PowerPoint, Outlook, and OneNote for both Mac and PC.
Please follow all instructions here: Downloading Office 365 ProPlus
Symantec Endpoint Protection is also available free of charge to all current Penn students for their personal computers. Symantec checks hard drives, removable media, and email attachments for known computer viruses and removes any that it finds. It also monitor yours computer and notify you of any infection attempts. More information and a link to download is available on Penn’s Symantec page.
Data Security, Privacy and Backing Up
Here are some important links to keep your computer and data secure:
Penn’s Policy on Acceptable Use of Electronic Resources
Penn’s Info Security Office: Important information about protecting your data/privacy online.
Security Overview: Links to policies and resources on security/privacy at Penn.
Penn+Box: Backing up your important documents and files is vital. One option is to use Penn+Box. All students receive 50GB of space.
Symantec Endpoint Protection: Be sure you have antivirus software installed on your computer. Symantec is available for free of charge for Penn students.
How to Connect your Laptop to Wireless Internet
- Connect to the network called Connect to AirPennNet
- Open a web browser (Internet Explorer, Safari, etc.) and load any http:// page (not https://).
- You will be redirected to the JoinNow configuration page. Follow the instructions to finish configuring your laptop.
Printing, Copying, and Scanning
There are multi-function printers located throughout the Law school. Get more info.
- Tanenbaum T222 (Lab) – 4 Printers
- Tanenbaum 1st Floor (Clock)
- Tanenbaum 3rd Floor (color printer)
- Tanenbaum 5th Floor
- Gittis 1st Floor (Goat)
- Davis Student Union
You can reach ITS at firstname.lastname@example.org or 215-898-2679.
Find extensive information in the online Help Center.