ITS Online

Orientation for Information Technology Services

Essential technology info for newly arrived students

How to Get Help


The ITS Help Center is here to help you with questions and problems related to Law School IT services including:

  • LawKey & PennKey accounts
  • Your email account
  • Law School printing issues
  • Law School Websites and applications (Canvas, Law Directory, etc.)
  • Examplify software
  • Lab machines, kiosks, printers, and scanners


Get Laptop Support

The Tech Center (formerly the CRC) is the walk-in help desk for laptops and mobile devices, including WiFi, viruses/spyware, and software (in this list of supported products). Details can be found on the Tech Center website.

Contact: 215-898-9720 or

Location: The Tech Center is in Room G-102 of the Van Pelt Library, 3420 Walnut Street.

Walk-in hours are Monday - Friday from 9am-5pm.


PennKey, LawKey & Email

Looking to Create your LawKey & Email Account? Visit the Admitted J.D. Students Site or the Admitted Grad Students Site. Incoming ML students will receive instructions on creating their LawKey/email once they have officially enrolled in the program. For detailed info on student email, please visit our help guide.

Once you have your PennKey and LawKey accounts created:

All students are required to set up two-step authentication for your PennKey. With two-step, your data is protected, even if your PennKey password is compromised. To enroll in two-step, visit:


How to Connect your Laptop to Wireless Internet

  1. Connect to the network called Connect to AirPennNet
  2. Open a web browser (Internet Explorer, Safari, etc.) and load any http:// page (not https://). 
  3. You will be redirected to the JoinNow configuration page. Follow the instructions to finish configuring your laptop.

Please see this guide for detailed instructions with screenshots.

Looking to buy a new laptop? Review our Laptop Recommendations page first.



Printing, Copying, and Scanning

There are multi-function printers located throughout the Law school. Get more info.

  • Tanenbaum T222 (Lab) – 4 Printers
  • Tanenbaum 1st Floor (Clock)
  • Tanenbaum 3rd Floor (color printer)
  • Tanenbaum 5th Floor
  • Gittis 1st Floor (Goat)
  • Davis Student Union



Course materials are housed on the Canvas learning management system. We have detailed instructions on our Canvas page including how to login, set notification preferences and use the various tools.

If you received a merge notification email from Canvas, please read our info on merging accounts as you may not need to take any action with this email.



Penn Law uses Examsoft for most in class exams. Examsoft is software that needs to be installed on your laptop prior to your exams. ITS will provide instruction/details prior to the exam period.

More info:


Microsoft Office, Symantec Endpoint Protection, and Other Software

Students currently enrolled at Penn can download and install Microsoft Office 365 ProPlus free of charge.  Students will be allowed to install Office on up to five systems or devices.  Microsoft Office 365 ProPlus includes Word, Excel, PowerPoint, Outlook, and OneNote for both Mac and PC.

Please check out the My New Computer section on Campus Express (PennKey login required) for information on how to download and install this software.  Be sure to follow the instructions on Campus Express carefully as you will need to use your and your PennKey password to download ProPlus.

Symantec Endpoint Protection is also available free of charge to all current Penn students for their personal computers. Symantec checks hard drives, removable media, and email attachments for known computer viruses and removes any that it finds. It also monitor yours computer and notify you of any infection attempts. More information and a link to download is available on Penn’s Symantec page.


Data Security, Privacy and Backing Up

Here are some important links to keep your computer and data secure:

Penn’s Policy on Acceptable Use of Electronic Resources

Penn’s Info Security Office: Important information about protecting your data/privacy online.

Security Overview: Links to policies and resources on security/privacy at Penn.

Penn+Box: Backing up your important documents and files is vital. One option is to use Penn+Box. All students receive 50GB of space.

Symantec Endpoint Protection: Be sure you have antivirus software installed on your computer. Symantec is available for free of charge for Penn students.


Other Questions?

You can reach ITS at or 215-898-2679. (Live chat will also be available this fall)

During orientation/first week of classes, ITS will be available at the Goat to answer questions and help troubleshoot issues. We look forward to meeting you!

Find extensive information in the online Help Center.

Latest Tips

  • All Penn students are required to use Two-Step Verification to login to PennKey protected resources.
  • This year a new Special print account is being added for all Penn Law students. This account is to be used when printing for approved group and programs. All other printing remains the same, please read on for more details.