ITS Online

Orientation for Information Technology Services

Essential technology info for newly arrived students

 

How to Get Help

Get Laptop Support

The Computer Resource Center (CRC) is the walk-in help desk for laptops and mobile devices, including WiFi and software (in this list of supported products). Details can be found on our page about the CRC.

Contact: 215-573-4778 or help@isc.upenn.edu

Location: Suite 202 of Sansom West, 3650 Chestnut Street. The entrance is on Steve Murray’s Way (mid-block between 36th and 37th on Chestnut).

Walk-in hours: Monday – Friday, 2:00pm – 4:30pm
Or by appointment: 9:00am – 1:30pm

 

PennKey, LawKey & Email

Looking to Create your LawKey & Email Account? Visit the Admitted J.D. Students Site or the Admitted Grad Students Site.

Once you have your PennKey and LawKey accounts created:

For additional security, ITS highly recommends that all staff members set up two-step verification for PennKey accounts. Go here for more information and instructions on setting up two-step verification.

How to Connect your Laptop to Wireless Internet

  1. Connect to the network called AirPennNet-Help
  2. Open a web browser (Internet Explorer, Safari, etc.) and load any page (such as apple.com or google.com). 
  3. Click the checkbox in the bottom left then click the green Start button and follow the on-screen instructions.

Please see this guide for detailed instructions with screenshots.

NOTE: Doesn’t work? Please see the next section for contacting the Computer Resource Center.

Looking to buy a new laptop? Review our Laptop Recommendations page first.

 

Printing, Copying, and Scanning

There are 7 multi-function locations and you already have “free” credit. Get more info.

  • Tanenbaum T222 (Lab) – 4 Printers
  • Reading Room (Periodicals)
  • Tanenbaum 1st Floor (Clock)
  • Tanenbaum 3rd Floor (Including new Color Printers!)
  • Tanenbaum 5th Floor
  • Gittis 1st Floor (Goat)
  • Davis Student Union

 

Canvas

Course materials are housed on the Canvas learning management system. We have detailed instructions on our Canvas page including how to login, set notification preferences and use the various tools.

If you received a merge notification email from Canvas, please read our info on merging accounts as you may not need to take any action with this email.

 

Microsoft Office, Symantec Endpoint Protection, and Other Software

Students currently enrolled at Penn can download and install Microsoft Office 365 ProPlus free of charge.  Students will be allowed to install Office on up to five systems or devices.  Microsoft Office 365 ProPlus includes Word, Excel, PowerPoint, Outlook, and OneNote for both Mac and PC.

Please check out the My New Computer section on Campus Express (PennKey login required) for information on how to download and install this software.  Be sure to follow the instructions on Campus Express carefully as you will need to use your username@upenn.edu and your PennKey password to download ProPlus.

Symantec Endpoint Protection is also available free of charge to all current Penn students for their personal computers. Symantec checks hard drives, removable media, and email attachments for known computer viruses and removes any that it finds. It also monitor yours computer and notify you of any infection attempts. More information and a link to download is available on Penn’s Symantec page.

Please also review this list of the University’s recommended and support computing products.

 

Data Security, Privacy and Backing Up

Here are some important links to keep your computer and data secure:

Penn’s Info Security Office: Important information about protecting your data/privacy online.

Security Overview: Links to policies and resources on security/privacy at Penn.

Penn+Box: Backing up your important documents and files is vital. One option is to use Penn+Box. All students receive 50GB of space.

Symantec Endpoint Protection: Be sure you have antivirus software installed on your computer. Symantec is available for free of charge for Penn students.

 

 

Other Questions?

You can reach ITS at itshelp@law.upenn.edu or 215-898-2679. (Live chat will also be available this fall)

During orientation/first week of classes, ITS will be available at the Goat to answer questions and help troubleshoot issues. We look forward to meeting you!

Find extensive information in theonline Help Center.

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