ITS Online

Orientation for Information Technology Services

Essential technology info for newly arrived students


LawKey & Email

Looking to Create your LawKey & Email Account? Visit the Admitted J.D. Students Site or the Admitted Grad Students Site.

Once you have your PennKey and LawKey accounts created:


How to Connect your Laptop to Wireless Internet

  1. Connect to the network called AirPennNet-Help
  2. Open a web browser (Internet Explorer, Safari, etc.) and load any page (such as or 
  3. Click the checkbox in the bottom left then click the green Start button and follow the on-screen instructions.

Please see this guide for detailed instructions with screenshots.

NOTE: Doesn’t work? Please see the next section for contacting the Computer Resource Center.

Looking to buy a new laptop? Review our Laptop Recommendations page first.


How to Get Laptop Support

The Computer Resource Center (CRC) is the walk-in help desk for laptops and mobile devices, including WiFi and software (in this list of supported products). Details can be found on our page about the CRC.

Contact: 215-573-4778image or

Location: Suite 202 of Sansom West, 3650 Chestnut Street. The entrance is on Steve Murray’s Way (mid-block between 36th and 37th on Chestnut).

Walk-in hours: Monday – Friday, 2:00pm – 4:30pm
Or by appointment: 9:00am – 1:30pm


Printing, Copying, and Scanning

There are 7 multi-function locations and you already have “free” credit. Get more info.

  • Tanenbaum T222 (Lab) – 4 Printers
  • Reading Room (Periodicals)
  • Tanenbaum 1st Floor (Clock)
  • Tanenbaum 3rd Floor (Including new Color Printers!)
  • Tanenbaum 5th Floor
  • Gittis 1st Floor (Goat)
  • Davis Student Union



Course materials are housed on the Canvas learning management system. We have detailed instructions on our Canvas page including how to login, set notification preferences and use the various tools.

If you received a merge notification email from Canvas, please read our info on merging accounts as you may not need to take any action with this email.


Microsoft Office and Other Software

Students currently enrolled at Penn can download and install Microsoft Office 365 ProPlus free of charge.  Students will be allowed to install Office on up to five systems or devices.  Microsoft Office 365 ProPlus includes Word, Excel, PowerPoint, Outlook, and OneNote for both Mac and PC.

Please check out the My New Computer section on Campus Express (PennKey login required) for information on how to download and install this software.  Be sure to follow the instructions on Campus Express carefully as you will need to use your and your PennKey password to download ProPlus.

Please review this list of the University’s recommended and support computing products. Current students can also download and install Symantec Endpoint protection antivirus software on your personal computer.


Other Questions?

You can reach ITS at or 215-898-2679. (Live chat will also be available this fall)

During orientation/first week of classes, ITS will be available at the Goat to answer questions and help troubleshoot issues. We look forwarding to meeting you!

Find extensive information in the online Help Center.

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