Service available for: Students, Faculty, & Staff


Zoom is a synchronous video conferencing platform that can be used for small meetings as well as large online conferences.  Zoom allows you to share your screen, record the session and host high quality video meetings. Zoom works on iPads, iPhone, Windows and Mac, and Android devices.

Licensed Zoom accounts are available for all Penn Carey Law faculty, staff and students. Accounts are hosted on the University of Pennsylvania’s central Zoom service and use Pennkey logins:

With your Zoom account, you are able to:

  • Host unlimited meetings for up to 300 participants. Meetings can last up to 24 hours.
  • Use Zoom’s video conferencing and web conferencing features to collaborate inside and outside of class sessions
  • Take advantage of Zoom’s other collaborative features and meeting features like breakout rooms.

IMPORTANT: Individual Zoom accounts are different than Course Zoom accounts. Faculty should continue to use the Zoom link in their Canvas sites for teaching as documented in our Remote Teaching Guide.


How do I create/login to my Zoom account ?

To create/sign into your Zoom account using a web browser:

  1. Navigate to
  2. Click “Sign in”
  3. Sign in with your PennKey and password
  4. If prompted, verify your identity with Two-Step Verification
  5. Return to and log in with your PennKey and password whenever you need to access your Zoom account.

To create/sign into your Zoom account using the app on your computer or device:

  1. Download and install the Zoom desktop or mobile app
  2. Open the app and click Sign In with SSO
  3. Enter upenn as the company domain
  4. When prompted, sign in with your PennKey and password

That’s it! You’re ready to start using Zoom!


Recordings Retention Policy

As of January 20th 2021, the PennZoom service has introduced limits on cloud storage. 

  • Zoom Cloud recordings are saved for 120 days. 
  • Once a recording is 121 days old, it will be moved to your trash bin on the Zoom cloud.
  • All important recordings should continue be downloaded and saved to alternative storage solutions within their 120-day retention period.
  • Once a recording is in your trash bin, you have 30 days to retrieve it for personal storage. Instructions for recovering recordings from your trash bin can be found at:


Downloading and storing recordings

Information about how to download recordings is available at:

Downloaded recordings must be stored, shared and viewed using alternate platforms. Zoom does not allow deleted or downloaded recordings to be re-uploaded to Zoom.

Zoom chats can be set to save automatically (even without a recording), by selecting the Meeting chat - Auto-save option on the meeting host’s profile settings page.

Long-Term Storage Options:

For more information on PennZoom’s autodelete policy, including instructions on downloading your recordings, and information about recording files, please visit



What’s my Zoom user ID?

Although users of Penn’s central Zoom service will use their PennKey and password to create a Zoom account, once you’re signed into Zoom, your user ID and Zoom email will be


Meeting Capacity

Penn’s enterprise license permits up to 300 participants per meeting, for an unlimited number of meetings. If you need to invite more than 300 participants, contact


Webinar Accounts

Webinar licenses are available on a loaner basis for Penn Carey Law departments and groups. Fill out this form with the dates of your event and your expected attendance.


How do I find other Zoom users in the central Penn Zoom Service?

In order to contact or invite other Penn Zoom users to meetings, you will need to use their Zoom user ID, which will also be in the format of

You will also need to use to access other collaborative features, such as inviting other Zoom users to serve as alternative hosts, granting scheduling privileges or pre-assigning Zoom users to breakout rooms.


Why can’t I find a user in the central Penn Zoom Service?

Zoom has been implemented in different ways across the University, and not all schools and centers have joined Penn’s new central Zoom service. Users in schools and centers that have not yet moved to the new central Zoom service will not be “findable” in

You will be able to invite these users to meetings by using their email address. However, you will not be able to use many of Zoom’s collaborative features.


Zoom Training & Guides


Other Questions?

Please contact ITS:
Faculty: 215.898.2589
Staff: 215.898.9140
Student: 215.898.2679

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