ITS Online»New to Penn Carey Law»Welcome Staff

IT Orientation for New Staff Members

The members of Information Technology Services (ITS) warmly welcome you to the University of Pennsylvania Carey Law School. ITS provides computing, media, and network services for the Law School community.

Learn more about our team on our Who’s ITS page. We look forward to working with you!

Your orientation to IT services consists of two parts:

  1. A meeting with an ITS team member where we will deploy your Law School issued computer. This will be scheduled on your behalf by your department’s ITS Partner.
  2. This online orientation that details key information required to get started working with our applications and services. All new staff are required to complete this orientation shortly after arriving at Penn Carey Law (and confirm completion with ITS by submitting our online form).



Your Law School Accounts: LawKey & PennKey

LawKey and PennKey are the computing logins used at the Law School.

LawKey (aka your Office 365 login) is used to access Office 365 resources (Email, OneDrive, SharePoint, Teams) as well as login to your computer.

PennKey is used to access the wireless network (AirPennNet) as well as Canvas, password protected Law webpages, and University wide resources (Penn+Box, Zoom, Qualtrics).

Both accounts use the same username, but need to be activated separately. Please set different passwords for each account. More information: LawKey & PennKey guides

Multifactor Authentication (MFA) and Self-Service Password Reset (SSPR) are required to be set up for both your LawKey and PennKey accounts at the time of activation. 

More Information:

To Dos
  • Confirm that your PennKey account and accompanying MFA has been set up.
  • Enroll in PennKey SSPR
  • Confirm that your LawKey account has been set up including MFA/SSPR (when you activate your account, you will be prompted to set up both).


Email & Microsoft 365

Your LawKey (aka your Microsoft 365) account provides access to Microsoft 365 resources including a full Exchange account for email, calendar, and contacts as well as Word, Excel, PowerPoint, Teams, OneDrive, and other Microsoft resources.  Your email address has been created automatically and takes the form of

You can access your law email through the Outlook desktop app installed on your computer or via Outlook Web on a browser.

More information: 

To Dos



All files should be saved to Microsoft 365 (OneDrive for individual files and SharePoint for group/departmental files).

Your computer is set up to automatically sync the files in your Desktop, Documents, and Pictures folders to your Penn Carey Law OneDrive (using On Demand syncing which provides a way to get to all your files without using up storage space on your device). The Downloads folder is not backed up. 

To access your OneDrive files via a web browser, login to the Microsoft 365 Portal and navigate to OneDrive. OneDrive is also integrated into Windows and will appear as a location in your File Browser on your office computer. More information on using OneDrive.

To Dos
  • Familiarize yourself with OneDrive. Login to OneDrive via your web browser as well as locate your OneDrive folder on your computer. Find instructions here.
  • Always confirm that your OneDrive sync app is running by checking for the blue cloud icon cloud icon on taskbar on the bottom right corner of your taskbar and check for common errors


Your Computer

Penn Carey Law staff are provided with a laptop running Windows 11. You must use your Law School issued computer when working with Penn Carey Law data/applications - not a personal or home computer. 

Caring for your Laptop:

  • When carrying your laptop back and forth, we recommend shutting it down first, and using the case provided.
  • Please do not attach stickers to your laptop/cover.
  • If your laptop is lost or damaged, please report to ITS ( or 215-898-9140) right away.

Basic Computer Troubleshooting & Best Practices:

  • When prompted to do so, please install Windows and Office updates. Pending updates often cause computer instability and running the update often resolves a lot of issues. 


Important Applications & Tools



Zoom is a synchronous video conferencing platform that can be used for small meetings as well as large online conferences. All faculty and staff receive a fully licensed Zoom account. (Microsoft Teams is another option for video conferencing.)  View our Zoom guide

To Dos

Activate your Zoom account:


Adobe Acrobat

All full-time faculty and staff members have access to an Adobe Acrobat DC license through Penn. Please refer to the Adobe Acrobat guide for sign in and troubleshooting assistance.

To Dos

  • Make sure to use (not as your login username.



Qualtrics is a cloud-based survey tool that is available to all active faculty, staff, and students.
View our Qualtrics guide and Qualtrics FAQs & Tips

To Dos

Activate your Qualtrics account

  • Log in with your PennKey at
  • Choose “I don’t have a Qualtrics account”
  • Verify your name and email address, then click “Update”


Penn Carey Law Directory

The Law Directory provides contact information and photos for faculty, staff, and students in the Law School.

To Dos

Update your information in the Law Directory


GlobalProtect VPN

Penn faculty, staff and students can use the GlobalProtect VPN to connect securely to the campus network and access restricted services from off-campus. Your computer should already have GlobalProtect installed. To use, you will open the application and login with your PennKey username and password. View our GlobalProtect VPN guide for more information.


Other Web Resources

Here are some other web resources and tools that may helpful to you.



The wireless Internet network on campus is known as AirPennNet. AirPennNet provides fast, secure Internet access to all faculty, staff, and students. ITS will configure your Law School laptop to connect to AirPennNet. If you would like to connect your phone or mobile device to use AirPennNet, please follow the directions below.    

Members of the Penn Community can also use eduroam as their primary WiFi instead of AirPennNet and it will allow them to use that network when visiting other eduroam participating institutions/universities.


PennFlex Phones

PennFlex is Penn’s new next generation cloud-based phone system. In addition to enterprise quality phone features, PennFlex offers enhanced functionality and flexibility including a mobile and desktop application (Webex) so faculty/staff can make and receive calls from their Penn phone line from anywhere.

We recommend that all users take advantage of this flexible platform and use the Webex app for making and receiving calls. (Office handsets are still available by request for users who have a dedicated phone line/desk.)

More Information:



Network printing is available throughout the Law School via Universal Print. ITS will assist you with setting up the closest network printer when you receive your Law School-issued computer.

More Information:

To Dos


Security & Privacy Info

Keeping Penn Carey Law data secure is a shared responsibility of all staff members. ITS has prepared important information on security and privacy at Penn Carey Law. Please carefully review the following Security and Privacy guidance:
Security & Privacy recording | Security & Privacy slides

Some Key Takeaways!

  • Always report suspicious activity and phishing/emails asking for your password to ITS (​
  • Be mindful of sensitive data - store/share responsibly.​
  • Install those Windows/Office updates​.
  • Don’t reuse passwords. Use a password manager!​
  • Email, Phone, and Text are all vectors for scams/spam. Be skeptical!​
  • See Penn Data Risk Classification for high/moderate sensitive data.

Store Sensitive Data Responsibly​

  • SharePoint Secure Sites​
  • Do not store or access Law School/sensitive data on your personal or home computers​
  • Do not store/share sensitive data via USB Keys​
  • Share via SecureShare or other sanctioned tools (not email)

Sensitive Data Should Never Be Sent/Received Via Email

  • This includes:
    • SSN
    • Driver’s license number or state identification card number issued in lieu of a driver license;
    • Financial Information (Credit Card/Debit Numbers, Bank Account Numbers, Wiring information)​
    • Healthcare/Medical Insurance information
    • Passwords

To Dos


How to Get Help

ITS Guides and Training

ITS Online is a one-stop location for help guides, links, and training resources.

ITS Partners

Each department has a designated ITS Partner that works closely with ITS for service requests, IT resource planning, and coordination/communication for IT-related changes.  


Contacting ITS Help
(215) 898-9140
Schedule an appointment with ITS

When contacting ITS with a technical issue, it is important to include detailed information about the problem or request. This will allow our team find a solution quicker for you.

  • What were you trying to do when the problem happened? What happened instead?
  • What are the steps required to reproduce the issue? 
  • If there was an error message, what did it say? (screenshots are great too!)
  • When was the last time this worked and/or when did you first notice the problem?
  • What’s the severity? Are you the only one experiencing the problem or is everyone in your office having the same problem?
  • Include a specific URL if requesting access to a SharePoint site/page or reporting an issue/question related to a web site.


Complete Orientation

Thank you for completing our online orientation. Please let us know that you have completed the training.

Submit the IT Orientation completion form