How to attend classes online using Zoom
All students should activate their Penn Zoom account before attending Zoom classes. Instructions are available at https://www.law.upenn.edu/its/docs/zoom/
In this guide:
Make sure you have the proper equipment and setup.
- Please review our equipment recommendations.
- Conduct an internet speed test with speedtest.net. Internet speed is affected by other people and devices on your home network. Moving physically closer to your home wireless internet router may increase connection speed.
- Recommended connection speed for Zoom is at least 3MBps (download and upload).
- Connect to the call 5-10 minutes before your class is scheduled to meet.
- Close non-essential applications on your computer, especially email client. If you are sharing your screen, open all documents before the call starts.
- Conduct your call in a quiet environment.
Be sure to test your setup/Zoom connection
- Join a test call at any time to check your camera and microphone: Click here to join a Test Zoom Call: https://zoom.us/test
- Video Tutorial on how to test your computer or device audio: https://support.zoom.us/hc/en-us/articles/201362283-Testing-computer-or-device-audio
From your Canvas course site, click the link in the left menu for ‘Student Zoom Course’.
IMPORTANT: Be sure you are logged into Zoom at https://upenn.zoom.us/ BEFORE clicking the Student Zoom Course link in your Canvas site. If you are not logged in, you will be placed in the waiting room and will have to leave the meeting, login, and rejoin. If you have not yet activated your Penn Zoom account, instructions are available at https://www.law.upenn.edu/its/docs/zoom.
- Click the Zoom meeting link several minutes before your meeting, as you may be prompted to download Zoom to to your PC, Mac, tablet or phone.
- If you have never installed the Zoom meetings client, you will be prompted to download and install.
- The host (instructor) must connect to the call first. If you see the following message, you will be admitted to the call once the instructor connects. Take this time to test your Computer Audio.
- See Zoom video tutorial for detailed instructions: https://support.zoom.us/hc/en-us/articles/201362193-How-Do-I-Join-A-Meeting-
- Once the call starts, Zoom should recognize your camera automatically. Click the blue button that reads “Join with Video”
- To connect your microphone, click the blue button that reads “Join with Computer Audio”
Click the “Phone Call” tab to retrieve the phone dial-in number and meeting ID
To connect to the call with your tablet or smartphone, navigate to Canvas and click the Student Zoom Course from your device. See here for specific help documents from Zoom:
Mute/Unmute your microphone
Your microphone should remain muted unless your are called on or have a question
Raise your hand
If you have a question, use the “raise hand” feature in Zoom
- To get your instructors attention to ask a question, use the “Raise Hand” feature. Click “Participants,” then “Raise Hand”
- Screen Sharing is disabled by default for students. In order to share your screen, the Host on the call must make you a “Co-Host.” Once you are a Co-Host, you can share your desktop screen or to write on a virtual whiteboard. Click the green “Share Screen” button along the bottom of the Zoom window. Select “Screen” to share your desktop
Text-based Chat can be a useful way to communicate during the call.
- See here for full Zoom documentation on Chat: https://support.zoom.us/hc/en-us/articles/203650445-In-Meeting-Chat
- Click the “Chat” icon to open the Chat window
- Chat window will open and you will be able to send messages to Everyone, or to individual participants.
Gallery View vs. Speaker view
The default view in Zoom is “Speaker View” in which the participant who is speaking appears in a large screen, and all other participants appear as thumbnails above the main speaker. “Gallery View” will show all participants at once, up to 25 on the screen at a time. The number of people in Gallery View can be increased to 49, depending on your CPU. See here for details: https://support.zoom.us/hc/en-us/articles/360000005883-Displaying-participants-in-Gallery-View
If you are experiencing any issue(s) with latency, frozen screen, poor quality audio, or meeting getting disconnected while connecting remotely, please review Zoom’s troubleshooting guide at https://support.zoom.us/hc/en-us/articles/201362463-Wireless-WiFi-Connection-Issues
Students can also call Zoom support directly. Zoom support will ask for the meeting ID. This 9-digit number is available at the top of the Zoom window once you connect to the call:
- US: +1.888.799.9666 ext 2
- AU: +61.1800.768.027 ext 2
- FR: +33.800.94.64.64 ext 2
- IN: +91.1800.050.2040 ext 2
- JP: +81.053.132.0070 ext 2
- NZ: +64.800.475.039 ext 2
- SG: +65.800.321.1249 ext 2
- UK: +44.800.368.7314 ext 2 or +44.20.7039.8961 ext 2
Zoom meeting recordings will be available in Panopto. From your Canvas course, click the Panopto Recordings link in your left menu. Recordings will be available in one to two days after the meeting ends.