ITS Online»Printing»Request a Refund

Student Printers: Request a Refund

We offer print credits when there is a printer jam or other printer malfunction. To request a refund, please follow the steps below.

1. Contact ITS immediately to ask for assistance clearing the jam.

  • Normally we can clear the jam quickly and your document will re-print the previous page and continue with the rest.
  • To contact us either call the number on the printing signs or check for someone in T232. If we do not answer, please leave a voicemail message.

2. Request a print credit within 2 business days of the printing problem. If we were unable to clear the jam, you must request credit for your lost prints by submitting the following form.

Print Refund Request Form

NOTE: Credit will appear on your available balance when you swipe your Penncard at a print station. Please note that this credit is not real PennCash — it is only for making prints or photocopies.

Latest Tips

  • The Box team recently announced a new and improved, more personalized user experience with interface changes and backend improvements. Read on for more details
  • This year a new Special print account is being added for all Penn Law students. This account is to be used when printing for approved group and programs. All other printing remains the same, please read on for more details.