ITS Online»Email, Calendar & MS Office»Word


Getting Help in Microsoft Word

Help is built right into Word!

Click the question mark icon in the top right corner of Microsoft Word to search for solutions to your problems, training, and more.

Online Resources

All of Microsoft’s help resources are also available online. Visit Microsoft’s Help and How-to Site to get started.

Microsoft Online Training Courses

Microsoft offers a series of 15-60 minute online training courses that can be completed from your desk at your own pace. Most trainings have an audio component, so be sure to wear headphones or turn up your speakers.

View a complete list of training courses.

Don’t have headphones? Email ITS Help.

Course What You’ll Learn
Create Documents 
  • Create new documents
  • Use templates
  • Convert PDFs to Word
Format text with styles 
  •  Apply styles and themes in your documents
Save as PDF and other formats 
  •  Save documents as PDF and other formats
Review documents and track changes 
  • Turn track changes on and off
  • Show changes made to a document
  • Accept and reject changes
Add footnotes and endnotes 
  • Add footnotes and endnotes
  • Convert between footnotes to endnotes
  • Delete footnotes and endnotes
Create mailing lists 
  • Overview of mail merge
  • Use an Excel spreadsheet for mail merge
  • Use Outlook contacts for mail merge
Create and print labels 
  • Create and print labels
  • Set up a custom label

Lynda Training Courses

Course What You’ll Learn

Migrating from Office 2013 to Office 2016

Includes an overview of the new features and improvements to Office 2016, including the cleaner & simplified interface, Touch mode, better cloud integration, security and collaboration features. The course then steps through the crucial new features in each of the major applications—Word, Excel, PowerPoint, and Outlook.

Office 365: Word Essential Training 

This course covers the basics of creating, editing, and formatting documents in Word 2016. Discover how to leverage templates and building blocks to create a stylish document with instant purpose; collaborate with other writers and editors; create numbered and bulleted lists; and work with tables.

Word 2016 Advanced Tips and Tricks 

Improve your productivity by using some of Word’s lesser-known features.

Topics include:

  • Setting default font and saving location
  • Working with hyperlinks
  • View word and character counts
  • Customize your dictionary
  • Locking documents

Word 2016: Mail Merge in Depth 

Learn how to use Word’s Mail Merge feature to build personalized letters, envelopes, labels and email messages. 

Topics include:

  • Working with data sources
  • Formatting numeric data and dates
  • Creating personalized email messages
  • Attaching Word documents to merged emails
  • Creating envelopes, labels, and directories
  • Using rules for customized merges

Additional Links

Below are some additional product and information links on Word 2010 for you to explore.

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