ITS Online»Email, Calendar & MS Office»Word


Getting Help in Microsoft Word

Help is built right into Word!

Click the question mark icon in the top right corner of Microsoft Word to search for solutions to your problems, training, and more.

Online Resources

All of Microsoft’s help resources are also available online. Visit Microsoft’s Help and How-to Site to get started.

Microsoft Online Training Courses

Microsoft offers a series of 15-60 minute online training courses that can be completed from your desk at your own pace. Most trainings have an audio component, so be sure to wear headphones or turn up your speakers.

View a complete list of training courses.

Don’t have headphones? Email ITS Help.

Course What You’ll Learn
Word Quick Start
  • Create a document
  • Save your document to OneDrive
  • Design, edit, and collaborate
  • Set up your mobile apps
Format Text
  •  Add and format text
  • Create a bulleted or numbered list
  • Change line spacing
  • Apply styles and themes
Lay Out Pages
  • Change margins
  • Create newsletter columns
  • Change page orientation
  • Add a border to a page
  • Insert headers and footers, page numbers, and page breaks
  • Create a table of contents
Share and Coauthor
  • Share a document
  • Collaborate with real-time co-authoring
  • Insert or delete a comment
  • Track changes in Word
  • Accept tracked changes
Save and Print
  • Save a document
  • Convert or save to PDF
  • Edit a PDF
  • Print your document
  • Print an envelope
  • Create and print labels and mailing labels
Mail Merge
  • Overview of mail merge
  • Use an Excel spreadsheet for mail merge
  • Use Outlook contacts for mail merge
Insert Images
  • Inset a table
  • Insert pictures, icons, and WordArt
  • Add a watermark
  • Show or hide the ruler
  • Rotate a picture or shape
  • Wrap text around a picture

LinkedIn Learning Training Courses

Course What You’ll Learn

Word Essential Training (Office 365/Microsoft 365)

Learn how to create, edit, format, and share documents with ease using the Microsoft 365 (formerly Office 365) version of Word. This course covers how to edit and format text to create a stylish document with instant purpose; create numbered and bulleted lists; work with columns and tables; add images to your documents; collaborate on documents with your team; and share documents via OneDrive and email. Plus, discover how to use the proofing tools in Word to check spelling and grammar, punch up your resume using Resume Assistant, and more.

Word Tips and Tricks

Microsoft Word contains a multitude of helpful features that can streamline your document creation workflow. In this course, learn some of the software’s lesser-known features and get useful tips that can help you improve your productivity and efficiency in Word. You will be shown a variety of power-user formatting tricks, including how to select text more effectively, maintain text format when you’re copying and pasting, and add a drop cap effect. Learn how to create customized spell-check dictionaries, work with nonprinting characters, leverage the Resume Assistant, and much more.

Word: Mail Merge in Depth

Learn how to use Word’s Mail Merge feature to build personalized letters, envelopes, labels and email messages. Topics include:
  • Choosing or creating a data source
  • Using Mail Merge with Outlook contacts
  • Mail merging data from an Excel spreadsheet
  • Inserting address blocks and greetings
  • Matching fields from a data source
  • Previewing merge results
  • Sending merged mail
  • Creating labels with images
  • Using rules for customized merges

Additional Links

Below are some additional product and information links on Word for you to explore.

Latest Tips

Screenshot showing protected version Copilot

Microsoft Copilot provides AI-powered web search, answers, content generation, and information summarization via your web browser


All student/alumni email addresses will transition from to over two year period