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Outlook

Getting Help in Microsoft Outlook

Help is built right into Outlook!

Click the question mark icon in the top right corner of Microsoft Outlook to search for solutions to your problems, training, and more.

Online Resources

All of Microsoft’s help resources are also available online. Visit Microsoft’s Help and How-to Site to get started.
Penn Law Outlook training Q&A
Penn Law Lunch and Learn Slides - Outlook Wizardry (April 2017)

Microsoft Online Training Courses

Microsoft offers a series of 15-60 minute online training courses that can be completed from your desk at your own pace. Most trainings have an audio component, so be sure to wear headphones or turn up your speakers.

View a complete list of Microsoft’s Outlook training courses

Don’t have headphones? Email ITS Help.

Course	What You’ll Learn
Set Up and Customize	What is Outlook Add an Outlook.com or Microsoft 365 account Set up Gmail accounts
Create and Send Email	Create, send, and reply to an email Create an email signature Send and receive attachments Recall or replace a sent email
Manage Email	Clean up your inbox Set up auto-reply (out of office) Search and filter mail
Organize Your Inbox	Set categories, flags, reminders, or colors Organize email by using folders Set up rules
Contacts and Tasks	Add a contact Use contact groups Import/export contacts Create tasks and a to-do list
Manage Calendars	Calendar views Calendar search Create appointments and meetings Email, share and print your calendar Add and import Google calendars Use calendar categories and reminders
Outlook for iOS and Android	Mange your inbox Share, merge, or combine calendars Search calendar and attachments Scan and add Outlook contacts Flag favorite contacts

LinkedIn Learning Training Courses

Course	What You’ll Learn
Office 365: Outlook Essential Training	The course begins with a tour of the interface and shows how to connect to your mail accounts as well as your One Drive cloud storage account. Learn how to quickly create, send, and read email and reduce your inbox clutter; organize, group, and share contacts; and stay on schedule with calendars and tasks.
Outlook: Tips and Tricks	Learn tips, tricks, and shortcuts that will make you an Outlook power user. Learn how to save time, increase productivity, and keep yourself organized with Outlook. Course begins with top 10 productivity tips, and then shows how to quickly organize your inbox and manage incoming messages. Also learn how to manage appointments, work with contacts, and integrate your tasks with the rest of Outlook. Topics include: Finding a contact in seconds flat Listening to email Reusing text with Quick Parts Color-coding emails Making use of Favorites Automating email with rules Creating new tasks quickly Rescheduling appointments Cloning appointments Linking contacts Setting up an out-of-office message
Outlook on the Web Essential Training	Take a tour of Outlook on the web, the browser version of Outlook. Learn how to send, receive, and manage email, as well as how to organize, flag, and pin your messages. Discover how to work with the calendar features in Outlook on the web, including how to create repeating appointments, request meetings, and view multiple calendars. Plus, learn how to create contacts and groups, and use the Outlook task feature to manage your to-do list effectively. Topics include: Identify the ways to access Outlook on the web. Review options for sending emails and copying other recipients on emails. Describe methods to reply to emails that best utilize the features of Outlook on the web. Explain the various processes in creating calendar items. Distinguish between the three ways to create meetings in Outlook on the web. Differentiate between the various functionalities of Outlook on the web in utilizing lists.

Course

What You’ll Learn

Office 365: Outlook Essential Training

The course begins with a tour of the interface and shows how to connect to your mail accounts as well as your One Drive cloud storage account. Learn how to quickly create, send, and read email and reduce your inbox clutter; organize, group, and share contacts; and stay on schedule with calendars and tasks.

Outlook: Tips and Tricks

Learn tips, tricks, and shortcuts that will make you an Outlook power user. Learn how to save time, increase productivity, and keep yourself organized with Outlook. Course begins with top 10 productivity tips, and then shows how to quickly organize your inbox and manage incoming messages. Also learn how to manage appointments, work with contacts, and integrate your tasks with the rest of Outlook.

Topics include:

Finding a contact in seconds flat
Listening to email
Reusing text with Quick Parts
Color-coding emails
Making use of Favorites
Automating email with rules
Creating new tasks quickly
Rescheduling appointments
Cloning appointments
Linking contacts
Setting up an out-of-office message

Outlook on the Web Essential Training

Take a tour of Outlook on the web, the browser version of Outlook. Learn how to send, receive, and manage email, as well as how to organize, flag, and pin your messages. Discover how to work with the calendar features in Outlook on the web, including how to create repeating appointments, request meetings, and view multiple calendars. Plus, learn how to create contacts and groups, and use the Outlook task feature to manage your to-do list effectively.

Topics include:

Identify the ways to access Outlook on the web.
Review options for sending emails and copying other recipients on emails.
Describe methods to reply to emails that best utilize the features of Outlook on the web.
Explain the various processes in creating calendar items.
Distinguish between the three ways to create meetings in Outlook on the web.
Differentiate between the various functionalities of Outlook on the web in utilizing lists.