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Outlook

Getting Help in Microsoft Outlook

Help is built right into Outlook!

Click the question mark icon in the top right corner of Microsoft Outlook to search for solutions to your problems, training, and more.

Online Resources

All of Microsoft’s help resources are also available online. Visit Microsoft’s Help and How-to Site to get started.
Penn Law Outlook training Q&A
Penn Law Lunch and Learn Slides - Outlook Wizardry (April 2017)

Microsoft Online Training Courses

Microsoft offers a series of 15-60 minute online training courses that can be completed from your desk at your own pace. Most trainings have an audio component, so be sure to wear headphones or turn up your speakers.

View a complete list of Microsoft’s Outlook training courses

Don’t have headphones? Email ITS Help.

Course	What You’ll Learn
Send and receive emails	Organize and read mail Create and send messages Attach files Reply to and forward mail Delete and recover emails Set up automatic replies
Organize your email	Clean up your inbox Create and use folders Search and filter mail Use rules to organize your inbox
Manage Contacts	Organize contacts into categories Use contact groups Import/export contacts Use contacts for mail merge
Manage Calendars	Calendar views Calendar search Email, share and print your calendar Import a Google calendar Use calendar categories and reminders

LinkedIn Learning Training Courses

Course	What You’ll Learn
Office 365: Outlook Essential Training	The course begins with a tour of the interface and shows how to connect to your mail accounts as well as your One Drive cloud storage account. Learn how to quickly create, send, and read email and reduce your inbox clutter; organize, group, and share contacts; and stay on schedule with calendars and tasks.
Outlook 2016 Advanced Tips and Tricks	Learn techniques for quickly organizing the inbox, managing incoming messages, replying to emails, and a few other cool tricks, like sending texts from Outlook! This course will also help you manage your appointments, share calendars, work with contacts, and integrate your tasks with the rest of Outlook. Topics include: Flagging and color-coding emails Using favorites Dealing with junk mail Sharing your calendar via email Including screenshots Setting task reminders Cloning appointments Linking contacts Setting up automatic replies Reusing text with Quick Parts
Outlook on the Web Essential Training	Learn how to use the Outlook web browser interface to accomplish much of what can be done on the desktop version. This course includes instruction and tips on managing your mail, calendars and groups. It also covers access from mobile devices. Topics include: Working offline Creating and using an email signature Working with Clutter Setting out of office options Modifying general and email settings Creating or modifying repeating appointments Creating and applying categories Displaying multiple calendars Creating repeating meetings Using contact lists Creating and joining Office 365 groups
Outlook for iOS and Android: First Look	This short course provides an overview of the Outlook interface for iPad. It covers connecting accounts, the mail interface, the calendar and working with files.