ITS will confirm your migration day/time in advance along with any instructions you need to follow. During the cutover window, which is typically 1 hour, your Penn phone number will transition to the new PennFlex platform. You may experience intermittent connectivity during that one hour window.
Please note that your greeting, forwarding settings, and voice mail delivery options will all be migrated over from your existing phone line to your new PennFlex phone. You will need to reset your voicemail passcode on the day of migration. For a complete list of what will be migrated and what will not be, please see our FAQ below.
Please follow these instructions after receiving email confirmation from ITS that your phone line migration has been completed:
Retrieve your temporary PennFlex voicemail passcode from PPS (PennNet Phone Service) web portal on the day of your cutover.
Change your voicemail passcode (Directions below in the FAQ - “How to change your voicemail passcode.” You will use your temporary code from step 1 to do this.)
Make an outgoing test call to confirm that your phone is functioning. From your mobile phone, call your office phone and confirm that calls are coming through to your line as expected.
If you have voicemail configured to email your messages, leave yourself a test message and confirm delivery to your email.
If you would like to retain voicemail messages from your old phone, download a backup of your PennNet Phone messages (See Instructions).
Please don’t hesitate to reach out to us if you have any concerns or would like to discuss the migration with a member of our team. Email ITSHelp@law.upenn.edu
PennFlex Mobile Application Changes - Starting September 15
Starting September 15, 2022, the MobileConnect desktop and mobile applications will no longer be supported and will be replaced by the Vonage Mobile App with WebEx. If you rely on the MobileConnect applications to make and receive calls from your Penn phone number, please review our blog post with details on how to download and install the new Vonage Mobile App with WebEx on your laptop and mobile devices.
FAQs
PennFlex Phone is the University’s cloud-based telephony service supporting business operations for the campus. In addition to enterprise quality phone features, PennFlex Phone offers enhanced unified communications functionality including a mobile and desktop app with messaging and audio/video conferencing. During FY21 and FY22, PennFlex Phone will gradually replace PennNet Phone as the University’s primary phone service. For more information, please review this ISC page
The primary difference is that the new PennFlex system is cloud-based and includes desktop and mobile applications that allow you to use your Penn phone number from any computer or smart phone. This means you can make and receive calls from your Penn phone line from the comfort of your home or on the go without using your personal phone numbers.
All handsets will need to be replaced as part of the migration process, whether you migrate early or not. We recommend using the software only, instead of having a handset on your desk. If you still need a handset, a new handset can be provided during the migration that will include most of your settings from the original handset. Please review this ISC page for a list of all of the settings that will migrate. We can advise on a plan for the settings that won’t migrate during your initial consultation.
The Vonage Mobile App with Webexis an optional application that allows faculty/staff to make and receive calls to their Penn phone number from an application installed on their computer and/or mobile phone.
To install the app, you can use the download link here for “Windows (64 bit)” or “MacOS (Intel/Apple M1 chip)”.
You can also download the iOS/Android app by scanning the QR code below from your mobile device.
To sign-in, open the app and use your pennkey@upenn.edu(not @law) to be redirected to the Penn WebLogin page.
From here, you will use your PennKey username and PennKey password to log in (NOTE: you will need to use Two-Step Verification to complete the log in process).
Once the log in is successful, you should see the interface below (on desktop/laptop) and can start using the app:
Further resources for the Vonage Mobile App with Webex can be found here including a helpful quick start guide.
Configuration settings that will migrate include:
Call Forwarding Scheduling (on/off) and schedule
Call Forward All (on/off) & destination number
Call Forward Busy (on/off) & destination number
Call Forward on No Answer (on/off) & destination number
NCOS Dialing permissions
Call Advance One (on/off) & destination number
Outgoing Caller ID blocking (on/off)
Reject Anonymous caller ID (on/off)
Music on Hold (on/off)
Ring Duration
Blocked Callers List
Voicemail Delivery Method
Voicemail Delivery Email Address
Voicemail Zero-Out / Operator (on/off) and destination
Voicemail Greetings (Unavailable, Busy, and Name)
Note: Your settings are imported approximately 30 days prior to your cutover date. For more info, visit the ISC Migration page.
Ring Groups:
Ring groups will not migrate. However, they will transition to similar functionality. Support providers will be notified of who is impacted and will communicate similarly but changed behavior.
Voicemail messages:
Voicemail messages will not migrate. You can download a backup of your PennNet Phone greetings and messages beginning on the day of your cutover.
Voicemail passcodes:
Retrieve your temporary PennFlex voicemail passcode from the PPS (PennNet Phone Service) web portal on the day of your cutover.
Your new voicemail passcode must meet the following requirements on the new platform:
cannot re-use your existing passcode
cannot be the user’s own extension or phone number reversed
cannot contain the same digit more than 3 times in a row
cannot be repeating patterns
cannot be any of the last 1 passcode(s)
cannot be the reversed old passcode
must be at least 6 digits, no more than 10 digits
Contacts Directory:
Contacts stored in the directory on the old phone will not migrate to the new phone.
