PennFlex Phone Migration Guide
ITS will confirm your migration day/time in advance along with any instructions you need to follow. During the cutover window, which is typically 1 hour, your Penn phone number will transition to the new PennFlex platform. You may experience intermittent connectivity during that one hour window.
On this page:
Please note that your greeting, forwarding settings, and voice mail delivery options will all be migrated over from your existing phone line to your new PennFlex phone. You will need to reset your voicemail passcode on the day of migration. For a complete list of what will be migrated and what will not be, please see our FAQ below.
Please follow these instructions after receiving email confirmation from ITS that your phone line migration has been completed:
- Retrieve your temporary PennFlex voicemail passcode from PPS (PennNet Phone Service) web portal on the day of your cutover.
- Change your voicemail passcode (Directions below in the FAQ - “How to change your voicemail passcode.” You will use your temporary code from step 1 to do this.)
- Make an outgoing test call to confirm that your phone is functioning. From your mobile phone, call your office phone and confirm that calls are coming through to your line as expected.
- If you have voicemail configured to email your messages, leave yourself a test message and confirm delivery to your email.
If you would like to retain voicemail messages from your old phone, download a backup of your PennNet Phone messages (See Instructions).
Please don’t hesitate to reach out to us if you have any concerns or would like to discuss the migration with a member of our team. Email ITSHelp@law.upenn.edu
PennFlex Mobile Application Changes - Starting September 15
Starting September 15, 2022, the MobileConnect desktop and mobile applications will no longer be supported and will be replaced by the Vonage Mobile App with WebEx. If you rely on the MobileConnect applications to make and receive calls from your Penn phone number, please review our blog post with details on how to download and install the new Vonage Mobile App with WebEx on your laptop and mobile devices.