ITS Online

Students: Where To Get Help

There are three primary resources for getting computing help while you are at Penn Law.

The ITS Help Center

The ITS Help Center is here to help you with many of the daily issues you encounter at the Law School. Please come see us for help with the following:

  • LawKey & PennKey accounts
  • Your @law.upenn.edu email address
  • Law School Websites and applications (Canvas, www.law, Law Directory, etc…)
  • ExamSoft SofTest software
  • Lab machines, kiosks, printers, and scanners

Where to Find the Help Center

ITS Online: https://www.law.upenn.edu/its/
Walk in: Tanenbaum 232, Monday to Friday, 12-4PM.
Phone:: (215) 898-2679

The Computer Resource Center (CRC)

The CRC is here to help you with most issues related to your laptop and the wireless internet, including:

  • General software help
  • AirPennNet (wireless internet)
  • Laptop problems and questions, including Windows, Mac OS, Office, and virus and spyware issues.

Where to Find the CRC

Visit the Computing Resource Center page for more information.

Hardware Service

We recommend you first troubleshoot any hardware problems with your computer’s manufacturer. If you purhcased your comptuer from the Penn Computer Connection, you likely have an extended warranty with on-site service.

You can also try the following resources:

Latest Tips

  • Please review our instructions carefully. ITS will also have a pop-up Help Desk at the Clock April 17, 19 and 20 from noon-1pm for students who need help.
  • The Box team recently announced a new and improved, more personalized user experience with interface changes and backend improvements. Read on for more details