PennFlex is Penn’s new next generation cloud based phone system. In addition to enterprise quality phone features, PennFlex offers enhanced functionality and flexibility including a mobile and desktop application (Vonage Mobile App with Webex) so faculty/staff can make and receive calls from their Penn phone line from anywhere.
We recommend that all users take advantage of this flexible platform and use the Webex app for making and receiving calls. (Office handsets are still available by request for users who have a dedicated phone line/desk.)
Configuring your Phone Settings
PennFlex Phone users can access the Vonage Enterprise Portal to configure settings such as call forwarding, voicemail and do not disturb. You can also view call analytics, such as missed, placed, and received calls.
See our FAQs below for more information on installing the Webex app, voicemail and other phone settings.
Other training material such as the PennFlex phone videos for MobileConnect, MobileConnect application installation guides, and PennFlex Phone user guides can be found here: https://www.isc.upenn.edu/how-to/pennflex-phone-service-and-migration-resources