PennFlex is Penn’s new next generation cloud based phone system. In addition to enterprise quality phone features, PennFlex offers enhanced functionality and flexibility including a mobile and desktop application (Webex) so faculty/staff can make and receive calls from their Penn phone line from anywhere.
We recommend that all users take advantage of this flexible platform and use the Webex app for making and receiving calls. (Office handsets are still available by request for users who have a dedicated phone line/desk.)
Configuring your Phone Settings
PennFlex Phone users can access the Vonage Enterprise Portal to configure settings such as call forwarding, voicemail and do not disturb. You can also view call analytics, such as missed, placed, and received calls. See our FAQs below for more information.
FAQs
PennFlex Phone is the University’s cloud-based telephony service supporting business operations for the campus. In addition to enterprise quality phone features, PennFlex Phone offers enhanced unified communications functionality including a mobile and desktop app with messaging and audio/video conferencing. For more information, please review this ISC page
From handset:Press Messages button or dial 99999, then #
From Webex app: click on the voicemail icon, then click on the “Call Voicemail” button
2. Enter your voicemail password followed by the # key.
3. Press 1 to access your voice mailbox
4. Press 3 to change your maibox “No answer” greeting. From here you can:
Press 1 to record a new no answer greeting
Press 2 to play the current no answer greeting
Press 3 to revert to the default system greeting
One of the highlights of PennFlex is the availability of a mobile and desktop application (Webex) so faculty/staff can make and receive calls from their Penn phone line from anywhere. We recommend that all users take advantage of this flexible platform and use the Webex app for making and receiving calls. Office handsets are still available by request for users who have a dedicated phone line/desk.
The Vonage Mobile App with Webexis an optional application that allows faculty/staff to make and receive calls to their Penn phone number from an application installed on their computer and/or mobile phone.
To install the app, you can use the download link here for “Windows (64 bit)” or “MacOS (Intel/Apple M1 chip)”.
You can also download the iOS/Android app by scanning the QR code below from your mobile device.
To sign-in, open the app and use your pennkey@upenn.edu(not @law) to be redirected to the Penn WebLogin page.
From here, you will use your PennKey username and PennKey password to log in (NOTE: you will need to use Two-Step Verification to complete the log in process).
Once the log in is successful, you should see the interface below (on desktop/laptop) and can start using the app:
Further resources for the Vonage Mobile App with Webex can be found here including a helpful quick start guide.
We recommend that all users configure their voicemail settings so that all voicemail messages are sent to your Law School email account as an attachment.
Open Webex and click on “Call settings”
Navigate to “Calling” and then scroll down to “Advanced Call Settings”
Click on the “Voicemail” tab, navigate to the “When a message arrives” section
Toggle the switch to “Forward to email address” and enter your email address
From your PennFlex Phone
Press messages button or dial 99999, then #. Press 8 to set a new passcode.
From another PennFlex Phone
Dial 86423, enter the mailbox ID, enter the temporary passcode, then #. Press 8 to set a new passcode.
From the web (if you don’t know your password)
Sign into the Vonage Web portal using your PennKey and click “View Voicemail Settings.” From there, click “Change” in the voicemail password section.
All passcodes must be 6 numeric digits.
If you don’t know your password
Sign into the Vonage Web portal using your PennKey and click “View Voicemail Settings.” From there, click “Change” in the voicemail password section.
