ITS Online»Canvas»Faculty: Getting Help with Canvas

Getting Help

We are here to help!

If you or your assistant will be posting materials to Canvas and have questions, would like training, or need a PennKey, please contact ITS at or 215.898.2589.

For assistance posting materials, please contact the Faculty Support Staff at

Instructor Orientation

This self-paced Canvas Instructor Orientation course is designed to familiarize instructors with the basic need-to-know tools and features of Canvas in an effort to prepare them for course design and delivery.



Canvas also offers detailed help guides online:


Latest Tips

  • Please review our instructions carefully. ITS will also have a pop-up Help Desk at the Clock Dec 5, 6 and 7 from noon-1pm for students who need help.
  • The Box team recently announced a new and improved, more personalized user experience with interface changes and backend improvements. Read on for more details