Adobe Acrobat DC
Service available for: Full-time Faculty & Staff
You can download Adobe Acrobat DC from here if needed and then follow the instructions below to activate your license (staff & full-time faculty only)
- Activate your Acrobat License/Sign in
- Troubleshooting license/sign-in issues
- Getting Help in Adobe Acrobat
Activate your Acrobat license/Sign in
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Open Adobe Acrobat on your computer. Click on Sign in under the Help menu item, or on the top right corner
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Click on Sign in Now
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In the username text box, enter YourPennkey@upenn.edu (not @law.upenn.edu). Leave the password box empty and click on Sign In.
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This will take you to a PennKey login page. Enter your PennKey credentials and click Log in.
You will get a two-step verification screen the first time you do this, be sure to check off Trust this Browser so you don’t get asked for two-step every session.
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If this screen shows up, please click Continue on the license information window and you will then be signed in on Adobe Acrobat. Otherwise, your system will just sign you in automatically once the Pennkey login is done.
Troubleshooting
If you recently have been experiencing issues where you are unable to use Adobe Acrobat, it is likely due to a recent license change. To resolve the problem and use Adobe Acrobat as intended, you will need to uninstall the current version of Adobe Acrobat on your computer and reinstall the program using the instructions below.
First, uninstall Adobe Acrobat from your Windows device. If you have an Apple OS device uninstalling the program is different than what appears in the first screenshot.
Uninstall and Reinstall Acrobat DC on Windows
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Go to the Start Menu or Windows Icon > Type “Add or remove programs” and select the first option.
- In Apps and Features, locate “Adobe Acrobat DC” that’s listed > Select Adobe Acrobat DC and click Uninstall > If prompted by the User Account Control, click Yes.
- Restart your device to have the changes take effect.
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Next, reinstall Adobe Acrobat by clicking here > Click Download Acrobat DC.
*Please note, Creative cloud is installed as a part of the Adobe Acrobat program, it should not be removed.
- Download and run the Adobe installer > Follow the installer’s steps and allow the installer to finish. (This can take some time, depending on your internet speeds.)
- Sign in using your Pennkey username@upenn.edu > Next, Sign in to Penn Key Page.
Getting Help in Adobe Acrobat
You can access the Acrobat help guide right from Adobe Acrobat.
Open the Help menu and choose Adobe Acrobat DC Help to launch the site below.
LinkedIn Learning: Acrobat DC Essential Training
Visit LinkedIn Learning to learn everything there is to know about Acrobat.
- Log into https://linkedinlearning.upenn.edu with your PennKey
- After logging in, visit Acrobat DC Essential Training
Learn Acrobat DC Videos
Adobe has created an extensive library of video tutorials on many features in Acrobat DC. To access the videos, visit the Learn Acrobat DC site.
What’s New in Acrobat DC
If you’re switching to Acrobat DC from an earlier version, you have probably noticed that many features have been relocated. Visit the guide below to see what has changed.