ITS Online»Pennkey & Lawkey»Setting up your Lawkey account

Setting Up Your LawKey (Office 365) Account 

When you sign-in to your LawKey account for the first time, you will be prompted for more information. This process will set up Self-Service Password Reset (SSPR) and Multi-Factor Authentication (MFA) on your account.

SSPR allows users to securely reset their own password if needed. MFA adds an extra layer of security to your account. We recommend that you setup 2 methods for MFA/SSPR (MS Authenticator and an additional method - could be text message/phone).

When you sign into your LawKey account for the first time and see the below prompt, click “Next” to begin the setup process.


Configuring the Microsoft Authenticator App

The Microsoft Authenticator app is the easiest verification method to use. Once the app is installed on your mobile phone, it’s just one tap instead of typing in a 6-digit code. And if you travel, you won’t incur roaming fees when you use it.

On your phone, download the “Microsoft Authenticator” app (which is available for free for iOS and Android devices). Walk through the prompts below to set up the Microsoft Authenticator app as your primary verification method.


  1. Start by getting the app.

  2. Set up your account. 

  3. Using the Microsoft Authenticator App on your phone, scan the QR code that is provided.

  4. A test notification will be sent to your phone. Approve the notification and then click “Next”.

  5. Once you’ve completed the above steps, click “Done” and confirm that your Default sign-in method is “Microsoft Authenticator - notification” at the following screen (click “Change” if this is not done so automatically). 

    MFA/SSPR Step 7
      MFA/SSPR Step 17

NOTE: If this is your first time signing in to your LawKey account, you will be prompted to reset your password. After resetting your password, you will be take to the Office 365 dashboard, where you can access tools such as Outlook on the web (WebMail).


Configuring Additional Sign-In Methods (Phone Text/Call)

Now that you have your primary sign-in method configured, we highly recommend setting up an additional sign-in method to use(such as a phone call or text), in case your primary method is unavailable.

To setup additional options, go to

As an example, below are some screenshots walking through setting up text messages on your phone as an additional sign-in method.


  1. MFA/SSPR Step 8
  2. MFA/SSPR Step 9
  3. MFA/SSPR Step 10
  4. MFA/SSPR Step 11



The Microsoft Authenticator app and phone sign-in methods are the two methods that can be used for Multi-Factor Authentication. You can also use these methods for resetting your password.

There are two additional methods in additional to the ones above that can also be used as verification for resetting your password. These include security questions and email

Once you have configured all of your desired sign-in and verification methods, the “Security Info” section of your account settings here should resemble the screenshot below.


MFA/SSPR Step 17



Frequently Asked Questions:

I know my password. How can I change it?

You can change your password when already logged in by following the below instructions.

  1. Go to and sign in with your work or school account username and existing password.

  2. Go to Settings Settings: update your profile, install software and connect it to the cloud > Password.

    Change Password
  3. Make your changes and click Submit.

I don’t know my password. How can I reset it?

You can reset your password by clicking “forgot my password” at the Office 365 sign-in page and following the instructions in the prompts below.

Forgot Password

1. Enter your User ID and the CAPTCHA code that appears.

Who are you

2. Use one of your verification methods that were previously setup to confirm your identity.

Get back in

3. Enter your new password!

new password

I have a new phone. How do I reset the Microsoft Authenticator app?

When you get a new phone, your Microsoft Authenticator options may not be saved. To reset the app with your account, follow the steps below.

  1. Navigate to
  2. Delete the existing Authenticator app method from the list of sign-in/verification methods
    Delete Authenticator App
  3. Click on “+ Add Method” > “Authenticator app
    Re-Add Authenticator App

Walk through the steps setup steps below (also found under “Configuring the Microsoft Authenticator app”):

  1. Start by getting the app.

  2. Set up your account

  3. Scan the QR code

  4. Approve the notification sent to your Authenticator app.

  5. That’s it! Your Authenticator app is re-configured!

Latest Tips

Screenshot showing protected version Copilot

Microsoft Copilot provides AI-powered web search, answers, content generation, and information summarization via your web browser


All student/alumni email addresses will transition from to over two year period