ITS Online

Alumni: LawKey & PennKey Account Help

Frequently asked Questions

What is my PennKey?

  • Your PennKey is the username and password used for Penn online services. Your username may be the same one that you used while at Penn Law (e.g., if your Penn Law email address was “,” then your PennKey would be “xysmith”).

What if I can’t remember my username or password OR what if I never had a PennKey?

  • Can’t remember your PennKey username? Contact
  • Never had a PennKey, or can’t remember the password?
    • If you graduated in 1975 or later:
      Activate your PennKey online using the PennKey-ASAP application. You will be required to successfully complete a brief questionnaire concerning your former academic career at Penn.
    • If you graduated prior to May 1975:
      Request a PennKey Setup Code using the Online Setup Code Service. When you successfully complete the PennKey Setup Code Service process, you will be issued a PennKey Setup Code via U.S. Mail to your address of record. You will then be able to use that code to activate your PennKey login.

Help! I Forgot my Password!


If you forgot your LawKey password, please visit the Get LawKey Tool. An activation link and password reset code will automatically be sent to your email.

If you want to reset your LawKey password and you know your PennKey credentials, then you can use this tool to reset your LawKey:


  • If you are enrolled in Challenge-Response: visit Attempt Challenge-Response to select a new password.

  • Everyone else: please email or call ITS at (215) 898-2679.

Latest Tips

  • Please review our instructions carefully. ITS will also have a pop-up Help Desk at the Clock April 17, 19 and 20 from noon-1pm for students who need help.
  • The Box team recently announced a new and improved, more personalized user experience with interface changes and backend improvements. Read on for more details