ITS Online»Continuity

Mission Continuity: ITS Support & Remote Resources

ITS Help provides remote support for urgent issues during disruptions to normal business (e.g. weather events), as circumstances allow.

Faculty: 215-898-2589

Staff: 215-898-9140

Students: 215-898-2679

Email: itshelp@law.upenn.edu

 

Update your Business Continuity information

Faculty and staff: Update your Business Continuity information in the Penn Carey Law Directory. In the event that our regular email/phone systems are down, this will serve as a point of contact for you. This should be an external (non-Penn Carey Law) email address/phone. This information will only be made available to Senior Staff, Department Heads and Deans during a systems outage. Go to https://goat.law.upenn.edu/cf/lawdirectory and click ‘Update My Information’. Complete the business continuity form in gold at the very top of the update form. 

 

Course Continuity

• See our detailed guide on remote teaching at https://www.law.upenn.edu/its/docs/remote-teaching/

• Resources and Strategies for Teaching Remotely - Center for Teaching & Learning Guide

• Student Guide: Connecting Remotely/How to Attend Classes Online Using Zoom: https://www.law.upenn.edu/its/docs/remote-learning/

 

Working Remotely

• See our detailed guide on working remotely at https://www.law.upenn.edu/its/docs/remote-working/ 

• View the Faculty home equipment purchasing guide

 

Zoom 

• Zoom Overview - How to provision your account and login.

• Scheduling Calls, Connecting and Host Controls in Zoom

• Zoom Security Guidelines

• Guidance on ZoomBombing from Campus Info Security: https://www.isc.upenn.edu/security/news/zoombombing

 

Communication Resources:

• Guide for Penn Carey Law Staff – Choosing a Remote Communication Tool

• Penn Carey Law WebMail: https://email.law.upenn.edu

• Law Directory: https://goat.law.upenn.edu/cf/lawdirectory

• Penn Directory: https://www.upenn.edu/directories

• Communicating with your class in Canvas: https://www.law.upenn.edu/its/docs/canvas/making-announcements.php

• Penn Carey Law Email Aliases: full list on ITS Online

• MailChimp Business Continuity Directory (for senior administrators): https://mailchimp.com

• Out of Office Message: consider adding an out of office message during disruptive events.

• PennNet Phones: set your office phone forwarding at http://phone.law.upenn.edu.

• Penn Emergency Contact Numbers: https://www.upenn.edu/life-at-penn/safety/emergency-phone-numbers

 

Conferencing & Online Meetings

• Zoom for online group meetings: https://www.law.upenn.edu/its/docs/zoom

• Teams for departmental/group meetings: https://www.law.upenn.edu/its/docs/office/office-365-teams.php

 

Email (Best Practices):

• Use email aliases instead of individual email addresses for events/RSVP and other business functions; etc.

• Use faculty, staff and student aliases to communicate to large groups.

• Use On the Docket whenever possible to reduce email traffic.