ITS Online»Student Chat

Live Chat

Live chat is available Monday through Friday during 9 am through 5 pm (based on staff availability).
(Click the red chat icon in the lower right corner to chat with ITS).

We’re happy to help you via chat, email, phone, or by appointment!

No walk-in support is available at this time.


Get Laptop Support

The Tech Center (formerly the CRC) is the help desk for laptops and mobile devices, including WiFi, viruses/spyware, and software (in this list of supported products). Details can be found on the Tech Center website.

Contact: 215-898-9720 or

Loaner Laptops

Students can reach out to Student Intervention Services at for loaner inquiries.

The loaner program is intended to cover their short-term laptop needs while they identify permanent/sustainable solution (e.g., to cover the duration of their repair, etc.). SIS typically asks students to return the loaners within 2 weeks - with some flexibility.