Live Chat
Live chat is available Monday through Friday during 9 am through 5 pm (based on staff availability).
(Click the red chat icon in the lower right corner to chat with ITS).
We’re happy to help you via chat, email, phone, or by appointment!
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Email: itshelp@law.upenn.edu
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PHONE
Staff: 215.898.9140
Faculty: 215.898.2589
Student: 215.898.2679
ITS Media: 215.898.9570
No walk-in support is available at this time.
Get Laptop Support
The Tech Center (formerly the CRC) is the help desk for laptops and mobile devices, including WiFi, viruses/spyware, and software (in this list of supported products). Details can be found on the Tech Center website.
Contact: 215-898-9720 or techcenter@upenn.edu
Loaner Laptops
Students can reach out to Student Intervention Services at vpul-sisteam@pobox.upenn.edu for loaner inquiries.
The loaner program is intended to cover their short-term laptop needs while they identify permanent/sustainable solution (e.g., to cover the duration of their repair, etc.). SIS typically asks students to return the loaners within 2 weeks - with some flexibility.